Exchange Policy

Exchange Request Link

https://shopify-indol-ten.vercel.app/

Exchange Conditions

  • Exchange requests must be submitted within 7 days from the date of receiving the shipment.

  • Items must be in their original condition, unused, and with the size tag attached.

  • Requests submitted after the specified period will not be accepted.

  • Any item that is damaged or missing its tag is not eligible for exchange.

  • Only one exchange process per shipment is allowed.

Shipping & Fees

  • The customer bears the round-trip shipping cost for exchanges, which is approximately 160 EGP (80 EGP per direction), even during free shipping periods.

  • The customer is responsible for any additional shipping fees resulting from the exchange.

  • During free shipping promotions, customers must cover the round-trip shipping cost for exchanges.

Size & Item Availability

  • Exchanges are subject to size and item availability at the time of processing.

  • If the requested size or item is unavailable, the customer may choose an alternative item or proceed with a refund according to the Refund Policy.

Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, Raxen provides a free exchange with no additional shipping fees.

  • Such issues must be reported within 7 days from the date of delivery.